For any general or specific questions in regards to our Terms and Conditions, please CLICK HERE :
1. Payment Methods Accepted
You have 3 Options to process a payment:
- Pay via PayPal (either by opening an PayPal account or pay as a guest)
- Pay through SagePay by credit card (using 3D secure technology)
- Bank Transfer
If you decide to make your payment via Bank Transfer, please make your payment to:
Bank Name: Caixabank SA, Spain
Bank Account Name: Intelince SL
Bank Account Number: 2100 2117 2102 0044 7945
IBAN: ES94 2100 2117 2102 0044 7945
Once you have placed your order and processed your payment, an online invoice will be accessible by logging on to our website using your ID and password, under the section 'My Orders'
2. Delivery Time
Standard delivery time within the UK is 3-5 working days after the payment is completed and after dispatch. We are not able to provide any overnight deliveries.
Please bear in mind that orders processed via Bank Transfer usually takes a longer time as the payment method is not instant. Therefore if you are in a hurry, please choose the payment via PayPal or Credit card.
Delivery times outside the UK vary from 3-5 working days after dispatch. Ex-EU countries can last a little longer due to customs clearance.
Also, please bear in mind that orders placed right before holiday seasons, peak seasons or public holidays can take a longer time to be processed. Therefore for faster processing, we would advise that orders are placed in advance.
Our warehouses do not have any shop or payment facilities for walk-in-customers. We also operate numerous warehouses. Therefore articles that are part of the same order might be shipped out from different warehouses. This is the reason why your order might be sent in several parcels. We would then provide all the tracking codes in order to track your parcel (s).
3. An article was broken upon delivery, what should I do?
Simply contact us via our Help-Desk and send us a ticket under the department "4.1 An article was damaged upon delivery." An image of the broken item is required by our service team to determine the procedures to follow.
4. Warranty Period
All our products are warrantied for a period of 6 months (bulbs are excluded from the warranty).
If your product is having a problem before the warranty expires, simply contact our help-desk under the department "4.3 I would like to return an article.", we would then determine the procedures to follow to exchange / repair your product.
If your product is having a problem after the warranty has expired, no worries, not all hopes are lost! You can contact our help-desk under the department "4.3 I would like to return an article." and explain your problem by quoting your order date and order number. We can offer you a repair / exchange service for a flat fee of 40 GBP per product.
Please note that returns to our UK office will not be accepted. Kindly contact our help-desk to determine the procedures to follow to return your product for the return process to run smoothly.
5. Return Policies
If you've received your product and it doesn't fit your needs or is not according to your expectations, you still can choose to return it under 7 days after the parcel has been delivered to you. Kindly contact our help-desk under the department "4.3 I would like to return an article." for assistance.
6. Invoice Retrieval procedure:
In order to download your invoice, please follow the steps below:
i) Go to www.prostudio360.com
ii) Insert your username and password
iii) Click on the tab 'My Orders' in the top right corner
iv) Select the specific date when the order was made, if you cannot remember, please select 'All Dates'
v) Click on the order number of which invoice you'd want to retrieve
vi) Now, you can download your order invoice
If you do not find an appropriate answer to your question, you can contact us via our Help-Desk by clicking on the link below: