Each and every order in ProStudio360.com enjoy a Free Shipping + Free Return policy, furthermore, you have 14 days to decide whether you want to keep the product or not.
For this process to run smoothly, we need you to:
· Open the parcel and make sure that it contains what you have ordered.
· Make sure that each and every product in the parcel is not damaged and it works perfectly.
NOTE: Please take into account that your order may be sent from different warehouses, therefore, there could be more than 1 delivery for the same order. Basically, products from Walimex and FotoQuantum brands are sent from different warehouses and the delivery date may vary.
NOTE II: If the outside box is damaged considerably, please reject the parcel and notify to us inmediately. We will proceed to send a new parcel as soon as possible.
· How do I have to proceed if the products are damaged?
Before we move forward, we would like to apologise for the inconvience caused, and we do hope to solve the issue as soon as possible. The process is quite simple and it goes as follows:
1) Go to Prostudio360.com
2) Click on the Contact Us section.
3) Choose helpdesk.
4) Send us a ticket where you explain what the issue is and attach an image or even better a video where we can see the problem the product has.
5) In 24-48 hours one of our representatives will contact you to solve the case
· What should I do if the parcel is damaged?
First and most important, do not accept the delivery of a severely damaged parcel. Just inform the shipping company that you want to reject the parcel, and then contact us.
If you want to know more about the products warranty and the return process, please check our Terms and Conditions