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Terms & Conditions
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Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please note: The payment on every order we receive, whether an item is in stock or not, is defered as we do not like to hold money until an item is packed and ready for shipment.
We accept credit card payment.
We accept orders for delivery to European Union, Switzerland and Norway.
We accept Visa, Mastercard, American Express, Solo, Visa Electron, EC and Switch. All card payments are done via WorldPay, PayPal or Protx for your additional safety.
You may also pay by cheque payable to Lyndoco Ltd only if availbale at check out. If you select this payment option, please print the order form and send payment with your order. Please note, payment by these methods may delay shipment as we have to wait for payment to clear.
All prices are inclusive of VAT where applicable. Prices may be subject to change without notice.
Please note that until we have confirmed the order to you no offer of sale is made. In the event that we decline to process your order we will contact you by e-mail to inform you. The e-mail sent to you upon completion of your on-line order is merely an acknowledgement of receipt and is not a confirmation of sale.
Shipping And Handling
All orders will be shipped from our warehouses. We might ship an order seperately from different warehouses if necessary. This does not affect your shipping fee.
PLEASE NOTE: WE RESERVE THE RIGHT TO CHARGE EXTRA FOR ANY ORDER THAT IS HEAVY/BULKY.
Delivery Schedule & Details
Providing the item is in stock and that we receive your order before 11am, your order will be dispatched within 48 hrs. If it is not in stock, it will be three to five working days, depending on the supplier. This is an estimate based on past data and is not meant as a guarantee of delivery times in any way.
Standard delivery time is 2-4 working days after dispatch. Destinations in Scotland and abroad require longer. We can only make sure that items are sent out in time. We take no reponsibility for late or lost deliveries on behalf of the parcel company.
Since we operate multiple warehouses throughout the UK and the EU we can not know in advance which warehouse will send the order out. This is specifically the case for Ebay auctions that feature a location description which we can not provide in that form due to our business model.
The customer is responsible for providing a full & valid address including street, building name & number, city & country as well as a contact phone number. It is of vital importance that all address details are properly formatted. Postal Codes should always be in capital letters and include a space where required. We take no responsibility for wrongly formatted adresses or having to manually reformat a provided address. No refund is given for none or wrong delivery in any of these cases.
Any delivery address provided when making your payment, after filling out the Shipping Adress Form we use on our website, will be ignored by our automated system. That means that a different shipping address used in PayPal, Protx or any other payment provider site will not be used.
Please ensure that someone is in to sign for your parcel as we must have a signature upon delivery. If no one is at home, the courier will normaly put a card through the door with a telephone number. You can then either ring to arrange a time when you will be at home or take the card and I.D. to your local depot and collect from there. If the parcel arrival is overdue by 7 working days since payment, contact us and we will provide you with a tracking number and contact details for the parcel collection (within UK).
If you neglect to collect the parcel or re-arrange a delivery time as instructed on the card, we reserve the right to pass on the return to sender delivery charge plus any additional costs involved with re-sending the parcel. For all uncollected parcels we charge a 20 GBP re-stocking & administration fee.
In the unlikely event that the item is out of stock for longer than 7 working days, we will contact you and let you know as soon as possible and give you an estimated delivery date, thus giving you the option to proceed with or cancel the order.
If you need equipment in a hurry please ask about delivery timing. Generally we do not offer overnight delivery.
Reaching Us
If you need to reach us, please use our HELPDESK accessible from our frontpage. Please bear in mind that due to the high volume of helpdesk tickets we receive, we may not be able to respond to all general (i.e. non order related) enquiries. Please quote your order number in any correspondance related to an order already in place.
In the unlikely event of there being a complaint we undertake a policy in which we promise to respond within 5 working days. This response will indicate both our intentions and the timescale in which we will endeavour to resolve any problems you may have.
Privacy Policy
Lyndoco Ltd. do not disclose buyers information to third parties except were payments are handled by thrid parties. These third parties however will always follow strict Privacy Policies on their own. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Guarantee
We guarantee your satisfaction. All our items are equipped with a minimum of 6 months manufacturers guarantee. This does not affect your statutory rights as a consumer.
We will not be responsible for compensating you for any losses you may suffer if goods are not supplied, deemed faulty, damaged in transit or not of a kind foreseeable by the supplier.
Due to bulbs, film and DV tapes being susceptible to kinetic shocks, light, heat, x-ray damage etc. these articles are specifically excluded from any guarantee / warranty policy.
Delivery Problems
Claims for shortages and damages must be made within 24hrs of purchase contract with you, or 24hrs of receipt of the goods (whichever is the longer) via our Help Desk. We will need picture proof to validate your claim.
Generally we will replace any article or components damaged in transit. If this is not possible we will organise a return and a full refund.
For minor damages we will offer standard refunds. Minor shipping damages include: - missing/damaged E27 light bulbs (5 GBP), - missing/damaged screws (3 GBP), - missing/damaged cable adapters (5 GBP).
Customers who do not accept a replacement of a damaged article can return the articles. Our standard return policy then applies. Our offer to replace the damaged articles or components ends once the customer wants to return the articles instead.
Returns Policy
A return has to be made within 7 days of purchase contract with you, or seven days of receipt of the goods (whichever is the longer). If a customer wishes to return the article we have to be informed via our Help Desk. We will then inform the customer which appropriate return address (warehouse) to use. Please ensure that it is well packed and returned within 7 days of receipt. Returns will be organized by the customer and must include appropriate insurance & tracking data. This ensures that all returns are handled in a proper manner and are traceable.
STEPS TO FOLLOW WHEN RETURNING GOODS:
If you wish to return any item other than for a warranty claim, please ensure that it is well packed and returned, unused and in its original condition, within 7 days of receipt.
All security seals and packaging must be intact and unopened.
Please quote your customer reference number and invoice or transaction number and provide us with a valid bank account.
Due to bulbs, film and DV tapes being susceptible to kinetic shocks, light, heat, x-ray damage etc. we are unable to accept returns of these articles. This does not affect your statutory rights.
Returns have to be submitted in writing using our Return Form . All returns will be organised by the customer and must include appropriate insurance & tracking data. This ensures that all returns are handled in a proper manner and are traceable.
Upon following the above steps we will inspect the goods and then return the cost of goods to the original purchaser.
We regret that we are unable to refund any delivery and transaction costs that we have incurred in shipping your order or when Refunding VAT. This specifically includes transaction charges that can reach up to 3% when paying with a credit card as well as bank charges. We are also unable to refund any cost that you have incurred in returning the unwanted item to us. A handling charge will be levied for items returned or ordered in error. This will either be £25.00 or 10% whichever is the lesser amount.
We will not refund or exchange an item when a product has been specially ordered for you. This includes all the ABA Filmproducts Rigging Gear (e.g. ABA Clipman, ABA Sport, ABA Clip & Go, etc...) that we sell.
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We accept MasterCard, Visa, American Express, Maestro and Electron Cards.
Copyright © 2005-2010 ProStudio360.com - Lyndoco Ltd
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