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Terms & Conditions
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Making A Purchase
Making a purchase could not be any easier. Just browse through our catalog, and click on any item that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'Order' and you will be asked for a few details that we need to be able to fulfil the order. Please note: The payment on every order we receive, whether an item is in stock or not, is deferred as we do not like to hold money until an item is packed and ready for shipment.
We accept credit card payments.
We accept orders for delivery to the European Union, Switzerland and Norway.
We accept Visa, MasterCard, Solo, Visa Electron, EC and Switch. All card payments are done via WorldPay, PayPal or SagePay for your additional safety.
You may also pay by cheque payable to Lyndoco Ltd only if the option is available at the checkout. If you select this payment option, please print the order form and send payment with your order. Please note, payment by these methods may delay shipment as we will have to wait for the payment to clear.
All prices are inclusive of VAT where applicable. Prices may be subject to change without prior notice.
Please note that until we have confirmed the order to you, no offer of sale is made. In the event that we decline to process your order we will contact you by e-Mail to inform you. The e-Mail sent to you upon completion of your online order is merely an acknowledgment of receipt and is not a confirmation of sale.
Shipping And Handling
All orders will be shipped from our warehouses. We might ship an order separately from different warehouses if necessary. This does not affect your shipping fee.
PLEASE NOTE: WE RESERVE THE RIGHT TO CHARGE EXTRA FOR ANY ORDER THAT IS HEAVY / BULKY.
Delivery Schedule & Details
Providing the item is in stock and that we receive your order before 11am, your order will be dispatched within 48 hours. If it is not in stock, it will be three to five working days, depending on the supplier. This is an estimate based on past data and is not meant as a guarantee of delivery timing in any way.
Standard delivery time is 3-5 working days after dispatch. Destinations in Scotland and abroad require longer. We can only make sure that items are sent out in time. We take no responsibility for late or lost deliveries on behalf of the parcel company.
Since we operate multiple warehouses throughout the UK and the EU we cannot know in advance which warehouse will send the order out. This is specifically the case for eBay auctions that feature a location description which we cannot provide in that form due to our business model.
The customer is responsible for providing a full & valid address including street, building name & number, city & country as well as a contactable phone number. It is of vital importance that all address details are properly formatted. Postal Codes should always be in capital letters and include a space where required. We take no responsibility for wrongly formatted addresses or having to manually reformat a provided address. No refund is given for none or wrong delivery in any of these cases.
Any delivery address provided when making your payment, after filling out the Shipping Address Form we use on our website, will be ignored by our automated system. That means that a different shipping address used in PayPal, SagePay or any other payment provider site will not be used.
Please ensure that someone is in to sign for your parcel as we must have a signature upon delivery. If no one is at home, the courier will normally put a card through the door with a telephone number. You can then either ring to arrange a time when you will be at home or take the card and I.D. to your local depot and collect the parcel from there. If the parcel arrival is overdue by 7 working days since payment, contact us and we will provide you with a tracking number and contact details for the parcel collection (within the UK).
If you neglect to collect the parcel or re-arrange a delivery time as instructed on the card, we reserve the right to pass on the return to sender delivery charge plus any additional costs involved with the re-sending the parcel. For all uncollected parcels we charge a 20 GBP re-stocking & administration fee.
In the unlikely event that the item is out of stock for longer than 7 working days, we will contact you and let you know as soon as possible and give you an estimated delivery date, thus giving you the option to proceed with or cancel the order.
If you need the equipment in a hurry please ask about delivery timing. Generally we do not offer overnight delivery.
Reaching Us
If you need to reach us, please use our Help-Desk accessible from our front-page. Please bear in mind that due to the high volume of help-desk tickets we receive, we may not be able to respond to all general (i.e. non order related) inquiries. Please quote your order number in any correspondence related to an order already in place.
In the unlikely event of there being a complaint we undertake a policy in which we promise to respond within 5 working days. This response will indicate both our intentions and the timescale in which we will endeavor to resolve any problems you may have.
Privacy Policy
Lyndoco Ltd. do not disclose buyers information to third parties except were payments are handled by third parties. These third parties however will always follow strict Privacy Policies on their own. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Guarantee
We guarantee your satisfaction. All our items are equipped with a minimum of 6 months manufacturer's guarantee. This does not affect your statutory rights as a customer. However, if a customer modifies an article, be it externally or internally, then the warranty is voided as the warranty is only applicable if the article has not been modified in any way. Plus, the service of repair / exchange after the warranty period has ran out will not be applicable for modified articles, be it externally or internally.
We will not be responsible for compensating you for any losses you may suffer if goods are not supplied, deemed faulty, damaged in transit or not of a kind foreseeable by the supplier.
Due to bulbs, film and DV tapes being susceptible to kinetic shocks, light, heat, x-ray damage etc. these articles are specifically excluded from any guarantee / warranty policy.
Delivery Problems
Claims for shortages and damages must be made within 24 hours of purchase contract with you, or 24 hours of receipt of the goods (whichever is the longer) via our Help-Desk. We will need picture as proof to validate your claim.
Generally we will replace any article or components damaged in transit. If this is not possible we will organize a return and a full refund.
For minor damages we will offer standard refunds. Minor shipping damages include: - missing/damaged E27 light bulbs (5 GBP), - missing/damaged screws (3 GBP), - missing/damaged cable adapters (5 GBP).
Customers who do not accept a replacement of a damaged article can return the articles. Our standard return policy then applies. Our offer to replace the damaged articles or components ends once the customer wants to return the articles instead.
Returns Policy
A return has to be made within 7 days of purchase contract with you, or seven days of receipt of the goods (whichever is the longer). If a customer wishes to return the article we will have to be informed via our Help-Desk. We will then inform the customer which appropriate return address (warehouse) to use. Please ensure that it is well packed and returned within 7 days of receipt. Returns will be organized by the customer and must include appropriate insurance & tracking data. This ensures that all returns are handled in a proper manner and are traceable.
STEPS TO FOLLOW WHEN RETURNING GOODS:
If you wish to return any item other than for a warranty claim, please ensure that it is well packed and returned, unused and in its original condition, within 7 days of receipt.
All security seals and packaging must be intact and unopened.
Please quote your customer reference number and invoice or transaction number and provide us with a valid bank account.
Due to bulbs, film and DV tapes being susceptible to kinetic shocks, light, heat, x-ray damage etc. we are unable to accept returns of these articles. This does not affect your statutory rights.
Returns have to be submitted in writing using our Return Form. All returns will be organized by the customer and must include appropriate insurance & tracking data. This ensures that all returns are handled in a proper manner and are traceable.
Upon following the above steps we will inspect the goods and then return the cost of goods to the original purchaser.
We regret that we are unable to refund any delivery and transaction costs that we have incurred in shipping your order or when Refunding VAT. This specifically includes transaction charges that can reach up to 3% when paying with a credit card as well as bank charges. We are also unable to refund any cost that you have incurred in returning the unwanted item to us. A handling charge will be levied for items returned or ordered in error. This will either be £25.00 or 10% whichever is the lesser amount.
We will not refund or exchange an item when a product has been specially ordered for you. This includes all the ABA Film products Rigging Gear (e.g. ABA Clipman, ABA Sport, ABA Clip & Go, etc...) that we sell.
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We accept MasterCard, Visa, American Express, Maestro and Electron Cards.
Copyright © 2005-2012 ProStudio360.com - Lyndoco Ltd
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