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Contact.Us



Contact.Us

IMPORTANT: We inform our clients that the phone customer support is temporarily inactive from Monday, May 22nd through Wednesday, May 24th. For any urgent matters please contact with our Help-Desk team. Thanks for your cooperation.

For any questions, please:

If our F.A.Q did not succeed in replying to your question(s) and If you wish to contact us, we have a dedicated Help-Desk that will handle all you help requests, such as:

  • general & article related questions
  • payment questions
  • post order questions
  • shipping problems
  • return requests
  • warranty claims

 

Option 1: Help-desk Support


Help-desk

Proceed to the Help-Desk and choose the correct Help Category. Also provide us with the Order or Invoice Number if available. We can only answer your questions if you submit a Help-Desk Ticket. No support is given via e-Mail.




Option 2: Live-Chat Support

Zopim Live-Chat Status

Our live-chat is available from Mondays to Fridays from 9am to 2pm and from 3pm - 6pm. We offer assistance to place an online order. For any other queries regarding warranty cases, delivery issues, claims and advise on products, please contact our online help-desk to have a written trace. Some requests, require a communication with our partners and cannot be answered by phone. Our online help-desk is available 24/7 and the maximum answering time is 48 hours or more, depending on the complexity of a ticket submitted.


For any other queries regarding warranty cases, delivery issues, claims and advise on products, please contact our online help-desk to have a written trace. Some requests, require a communication with our partners and cannot be answered by phone. Our online help-desk is available 24/7 and the maximum answering time is 48 hours or more, depending on the complexity of a ticket submitted.
 

 




 

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Prostudio360.com - Intelince SL


Contact Us: +44(203)5148278
Monday-Thursday: 8am-1pm & 2pm-5pm
Friday: 8am-2pm
Access Our Helpdesk: Click Here
 


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